Caren Ware's Blog

April 1, 2013

Now this is talking English

Filed under: A Runner's Story,Marathon Running,traveling — Caren Ware @ 9:07 pm

It took 8 straight hours on the phone to get South American Lan airlines and Expedia to respond to changing airline tickets and it still did not happen.  Round and round I went in the system that sent me to India to talk to someone in trained English, but not trained to change my situation.  I’d appeal and get transferred to the same non comprehending, accented voice.  Until, finally, I got a gal in the Philippines.  For some horrible reason as I was trying this trying experience, Sprint decided to have a bout with dropped calls.  I would get hours into the process than get dropped on my cell phone.  If I did not change these flights by midnight I would have to eat the cost of the entire South American tickets and buy a new one at, now, twice the cost.  Ouch.

So minutes before midnight, I get this sweet voice. I gave her my cell number first up in case we got dropped.  She said she would freeze the ticket to not lose it since we only had two minutes before it expired.  She got all my anguish on what I needed to do…and then a recording by Sprint service came on to apologize for the technical difficulties they were experiencing and the sweet voice and my ticket were gone. I do not give up easy.  I had not given up.  I just ran out of time trying to resolve it.  I crawled onto the couch and pulled a blanket over my head.  Now, what was I going to do.  At 2pm, my cell phone rang. “ I wrote your number down and WE decided to help you,” said the sweet voice. I heard a bunch of giggling in the background. “ We are phone workers in the Philipines and I knew if I did not hold your ticket you would lose it.  I had to wait until we were off our shift.  We are calling on our cell phone.  I set up new flights for you.  Write these confirmation numbers down.”  Wow.  Thank you, sweet voice. I can’t tell you how much I appreciated her going that needed extra step for some unknown person who hadn’t been the most patient with accents that day.  After done with the confirmations, she asked in a giggle.  “Can you tell me and my friends what Hollywood is like.  You are from Los Angeles?”  And, so I did…all about the vast juggle it is.  They were thrilled to get to have an extended conversation with a real person about a real place.  She giggled, “now, this is talking English.”

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